Return & Refund Policy

Last updated: August 2026

At VELORUM, we want you to feel confident when purchasing from our store. If you are not satisfied with your order, please review the return and refund terms below.

30-Day Returns

You may request a standard return within 30 days of delivery of the last item in your order.

To be eligible for a standard return, the product must be unused, unopened, and in its original packaging.

Because VELORUM products are ingestible, opened or used products are generally not eligible for a standard return. Eligible opened or used products may instead be considered under our 60-Day Money-Back Guarantee described below.

How to Request a Return

To request a return or refund, contact us at:

velorumhealth43@gmail.com

Please include:

• Your order number

• The email address used to place the order

• The reason for your request

• Photos of the product and packaging, when applicable

Please do not send a product back before receiving return instructions from our customer support team.

Return Shipping

For standard returns, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise subject to a refund required by applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

velorumhealth43@gmail.com

Please provide your order number and clear photographs of the product and packaging.

Depending on the circumstances, we may provide a replacement or refund.

60-Day Money-Back Guarantee

VELORUM offers a 60-Day Money-Back Guarantee on eligible purchases.

If you are not satisfied with your VELORUM purchase, contact us within 60 days of delivery and explain your experience.

Because VELORUM products are ingestible, opened or used products may be considered under this guarantee rather than our standard 30-day return policy.

The guarantee applies to eligible original purchases and requires verification of the order.

The 60-Day Money-Back Guarantee does not cover fraudulent, abusive, or repeated claims.

VELORUM reserves the right to refuse claims that are determined to be fraudulent, abusive, or inconsistent with the terms of this guarantee.

Refunds

Once your return or refund request has been approved, the applicable refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

VELORUM is not responsible for delays caused by financial institutions or payment processors after a refund has been issued.

Exchanges

We do not currently offer direct product exchanges.

If you receive a damaged, defective, or incorrect product, please contact us and we will determine the appropriate resolution.

Final Sale Items

No VELORUM products are designated as final sale unless explicitly stated on the applicable product page at the time of purchase.

Contact Us

For return or refund questions, contact:

velorumhealth43@gmail.com

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