Terms of service

Terms of Service

Last updated: August 2026

These Terms of Service ("Terms") govern your use of the VELORUM website and your purchase of products from shopvelorum.com.

By accessing or using our website, you agree to these Terms.

1. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not use the website to:

Violate applicable laws or regulations
Commit fraud or abuse
Interfere with website security
Attempt unauthorized access
Misuse our content or intellectual property
Submit false or misleading information

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate.

Product appearance may vary slightly from photographs shown on the website.

We reserve the right to correct errors, update information, change pricing, or discontinue products at any time.

3. Orders

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to accept or decline an order for legitimate reasons, including:

Product availability
Pricing errors
Payment issues
Fraud prevention
Shipping limitations
Other legitimate business reasons

If we cancel an order after payment has been processed, an applicable refund will be issued.

4. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, and other fees may be added at checkout.

Payment must be successfully authorized before an order can be fulfilled.

5. Shipping

Shipping availability, rates, and estimated delivery times are described in our Shipping Policy.

Delivery estimates are estimates and are not guaranteed delivery dates.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed the applicable return and refund terms.

7. 60-Day Money-Back Guarantee

Eligible VELORUM purchases may be covered by our 60-Day Money-Back Guarantee.

The guarantee is subject to the terms and conditions described in our Return & Refund Policy.

8. Product Use and Health Information

VELORUM products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website is for general informational purposes and is not medical advice.

Customers should review product labels, ingredients, directions, warnings, and other product information before use.

If you have questions about whether a product is appropriate for you, consult an appropriately qualified healthcare professional.

Do not use any product in a manner inconsistent with its product label or instructions.

9. Intellectual Property

All website content, including trademarks, logos, product names, photographs, graphics, text, designs, and other materials, is owned by or licensed to VELORUM unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit our content without written permission.

10. User Content

If you submit reviews, photographs, testimonials, or other content to VELORUM, you represent that you have the right to submit that content.

To the extent permitted by applicable law, you grant VELORUM a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute submitted content for business and marketing purposes.

11. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or secure.

12. Limitation of Liability

To the maximum extent permitted by applicable law, VELORUM and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, except where such limitation is prohibited by applicable law.