Shipping policy

Shipping Policy

Last updated: August 2026

At VELORUM, we are committed to getting your order to you safely and as quickly as possible.

Processing & Fulfillment

Orders are typically processed and prepared for shipment within 1–5 business days, Monday through Friday, excluding U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Rates & Delivery Times

Shipping Method	Estimated Delivery*	Cost
Standard Shipping	2–4 business days	$4.99
Expedited Shipping	1–3 business days	$9.99
Free Standard Shipping	2–4 business days	FREE on orders $75+

Free Standard Shipping applies automatically to qualifying orders with a merchandise subtotal of $75 or more before applicable taxes and after discounts.

Delivery estimates begin after your order has been processed and fulfilled. Actual delivery times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside of our control.

Free Shipping

VELORUM offers free Standard Shipping on U.S. orders of $75 or more.

Orders below $75 are subject to the applicable Standard Shipping rate of $4.99.

Expedited Shipping remains available for an additional $9.99.

Where We Ship

We currently ship to eligible addresses within the 50 U.S. states.

At this time, we do not ship to:

P.O. Boxes
APO/FPO military addresses
U.S. territories

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You can use the tracking number to monitor your shipment through the carrier's tracking system.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to become active.

Shipping Delays

VELORUM is not responsible for delays caused by circumstances outside of our control, including severe weather, carrier delays, incorrect or incomplete shipping information, holidays, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact:

velorumhealth43@gmail.com

Our team will work with you to help determine the status of your shipment.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it, please contact us within 7 days of the reported delivery date.

We will work with the carrier to investigate the shipment and determine the appropriate next steps.

Please ensure that your shipping address is accurate and secure when placing your order.

VELORUM is not responsible for packages delivered to an incorrect address provided by the customer or packages stolen after confirmed delivery.

Address Changes & Order Cancellation

If you need to change your shipping address or cancel an order, please contact us as soon as possible at:

velorumhealth43@gmail.com

Because orders may enter fulfillment quickly, we cannot guarantee that an address change or cancellation can be completed after an order has entered the fulfillment process.